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alphagov / govuk-design-system-backlog

GOV.UK Design System Community Backlog
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Service performance page #299

Open stevenjmesser opened 3 months ago

stevenjmesser commented 3 months ago

What

A page that shows service performance over time, including key performance indicators and other useful metrics for understanding whether a service is useful for users.

Why

Since GOV.‌UK Performance Platform was decommissioned, there hasn’t been a common method for services to show their performance (except publishing data on data.gov.uk). A page pattern in the GOV.‌UK Design System could help more services across government be transparent and accountable to users.

There are many services across government publishing performance pages, making their KPIs open and available. There is an opportunity to collect and collate common patterns.

Anything else

This likely crosses over with #15 but has an explicit purpose of measuring and demonstrating success.

stevenjmesser commented 3 months ago

Examples of service performance pages

Please shares examples and insights in this issue, it’d be great to see what’s common amongst services.

whitingx commented 2 months ago

Great.gov.uk performance dashboard

Department for Business and Trade (DBT) statistics showing performance indicators for digital services on great.gov.uk.

Dashboard - https://www.great.gov.uk/performance-dashboard/

Additional - https://www.gov.uk/government/statistics/greatgovuk-performance-dashboard

whitingx commented 2 months ago

If this task is looking to expand out to other (non-Gov) Public Sector performance pages - the NHS Dashboards;

https://digital.nhs.uk/dashboards

might work as useful reference examples.

whitingx commented 2 months ago

Quite basic, but the Prevent duty training: Learn how to support people susceptible to radicalisation service has a performance page located here;

https://www.support-people-susceptible-to-radicalisation.service.gov.uk/service-performance

whitingx commented 2 months ago

Unable to access without a login, but the (fantastically named) 🌌 🔭 Monitor Space Hazards service looks to provide performance data;

https://www.monitor-space-hazards.service.gov.uk/performance-monitoring

Linked from footer of main service page here;

https://www.monitor-space-hazards.service.gov.uk/

Edit: Looking at the performance monitoring page as shown in the demo video > https://youtu.be/7xgaBjXGGNM?feature=shared&t=333 - this might be relevant/applicable to the other examples being collected on this issue.

frankieroberto commented 1 month ago

Some more:

stevenjmesser commented 1 month ago

Some early blog posts detailing what Performance Platform was hoping to achieve, which might be useful context.