Our products are accessible, up-to-date and free from bugs. Our users can get support when they need it, and we can respond to changes in their needs, technology and the law.
Activities
Responding to support requests, contributions, analytics and user feedback. Maintaining platforms, monitoring performance, fixing bugs and issues, upgrading software and delivering training. Supporting the community, reporting to and engaging with stakeholders
Objectives and Key Results
[ ] Exceed performance target of 80% of queries from users responded to within agreed service levels.
[ ] Meet 100% of WCAG 2.1 standards and address any fails within 3 months.
[ ] Respond to incidents within 24 hours, Monday to Friday
Goal
Our products are accessible, up-to-date and free from bugs. Our users can get support when they need it, and we can respond to changes in their needs, technology and the law.
Activities
Responding to support requests, contributions, analytics and user feedback. Maintaining platforms, monitoring performance, fixing bugs and issues, upgrading software and delivering training. Supporting the community, reporting to and engaging with stakeholders
Objectives and Key Results