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alphagov / govuk-design-system

One place for service teams to find styles, components and patterns for designing government services.
https://www.gov.uk/design-system
MIT License
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Improve cookie banner guidance #1502

Closed EoinShaughnessy closed 3 years ago

EoinShaughnessy commented 3 years ago

What

We've received user feedback about the example text and 'Research on this component' section in the cookie banner guidance.

Why

User feedback 1 (example text) "I shared it with the designers...earlier today and it’s resulted in some interesting discussions, one in particular around the content in the banner. We wonder if “…understand how you use the service…” is potentially misleading, as analytics shouldn’t be able to track one user. Maybe something like “We’d also like to store cookies to track visits and find out how people use the website, so we can make improvements.” would be a better option?"

User feedback 2 ('Research on this component' section) "Is there a word missing here?

We remove the visible focus indicator from when shifting focus to the cookie banner.

I don’t understand the whole section, though, why would it not be operable with a keyboard?"

Who needs to know about this

Community Manager, Content Designers, Developers, Technical Writer(?)

Done when

EoinShaughnessy commented 3 years ago

Should each piece of feedback have its own issue?

EoinShaughnessy commented 3 years ago

Content Designer feedback on example text: "I don't think it's misleading - but on the other hand, "you" might put some people off. So I'd be inclined to go with their wording, given that it might increase acceptance rates a little. We talk about services rather than websites, though. And needs to refer to analytics cookies. So I'd go with -"

Cookies on [name of service] We'd also like to use analytics cookies to track visits and find out how people use the service, so we can make improvements. [Accept analytics cookies] [Reject analytics cookies]

calvin-lau-sig7 commented 3 years ago

I've drafted suggested amends in Stephen's Google Doc for the cookie banner. Have tagged Stephen and Hanna - would also be good to do a final review with @EoinShaughnessy when it's in better shape.

EoinShaughnessy commented 3 years ago

Google Doc for cookie banner: https://docs.google.com/document/d/1QAA_9GVd5Uxbx9kOXPpYLf6U6yVGb5fnCbLNA60fSII/edit

calvin-lau-sig7 commented 3 years ago

Pull request merged to resolve 'User feedback 1 (example text)': https://github.com/alphagov/govuk-design-system/pull/1517