Create a dashboard to display agreed team metrics

alphagov / govuk-design-system

One place for service teams to find styles, components and patterns for designing government services.

https://www.gov.uk/design-system

MIT License

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Create a dashboard to display agreed team metrics #4284

Open kellylee-gds opened 2 weeks ago

kellylee-gds commented 2 weeks ago

Brief

By the end of the cycle we should have agreed the first iteration of team metrics, and built a dashboard which can be viewed by the team and those external to the team.

The metrics should include:

2 or 3 availability metrics (following a common approach, as far as possible)
one value metric
one support/operational metric

The dashboard should:

be accessible in a single location
show the performance over the financial year to date
be up-to-date within the last fortnight

Epic lead

TBD

Driving role(s)

Developer, product manager

### Tasks
- [ ] Add a draft title or issue reference here

trang-erskine commented 19 hours ago

SMT want some kind of availability that's common across the products.

Pay is using payment acceptance rates, probably something on here https://payments.statuspage.io/#.
Notify provide uptime and % of successful messages sent within 10 seconds.

We could share availability for Netlify (GOV.UK Design System website) and npm (GOV.UK Frontend).

trang-erskine commented 19 hours ago

Value metrics

npm download
number of services using the Design System
number organisation using the Design System
community membership (total subscribers to mailchimp)

Nice to have?

% of services using which major version of Frontend. e.g V4, V5

trang-erskine commented 18 hours ago

Support / operational metrics, @kellylee-gds do you think we should zendesk? or is there anything else you can think of?

kellylee-gds commented 18 hours ago

@trang-erskine I think Zendesk is a better metric than Slack or GitHub (at least until we begin proper backlog moderation)