Decide & create separate support channel to the Prototype kit

[Izabela-16]

What

With the separation of support from the DS team, the PK team needs a separate request support channel.

Why

To provide clear ways for users to request support.

Who needs to work on this

Delivery Manager

Who needs to review this

PK Team User Support team Design System team

Done when

• [x] email created
• [ ] Zendesk configured
• [ ] Update DS & PK internal documentation (including documentation about incidents)
• [ ] Update possibly this page too https://design-system.service.gov.uk/design-system-team/
• [ ] consider updating this page on the Design System website

[kellylee-gds]

@Izabela-16 would you mind adding this to the "done when" list?

consider updating this page on the Design System website

[kellylee-gds]

Possibly this page too https://design-system.service.gov.uk/design-system-team/

[NoraGDS]

Team agreed on 20/9 to not create a separate channel on GDS Slack

[Izabela-16]

@kellylee-gds added to what was suggested to the "done when". Thanks.

[Izabela-16]

govuk-prototype-kit-support@digital.cabinet-office.gov.uk

[Izabela-16]

Zendesk configured - all of us need to be in that group.

[Izabela-16]

Request was sent to David Williams. Zendesk ticket to create a new group was created. Awaiting further news/instructions.