Users need to know the costs of permits in each boundary (if it's different)

alphagov / verify-local-patterns

Project board - https://github.com/alphagov/verify-local-patterns/projects/1 ||||| This is a prototype of some content that will be included in the GOV.UK Service Toolkit about the best practice for councils to deliver two services - parking permits and concessionary travel. The repo also includes a working prototype of both services which follows the guidance, as delivered by the fictional council of Argleton.

https://github.com/alphagov/verify-local-patterns/projects/1

MIT License

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Users need to know the costs of permits in each boundary (if it's different) #262

Open sanjaypoyzer opened 7 years ago

sanjaypoyzer commented 7 years ago

Oxfordshire has different costs of permits for each boundary.

This probably needs a space for free text explanation.

lizziebruce commented 7 years ago

@EUzkuraityte @sanjaypoyzer wouldn't this be determined by the postcode checker? We could add a line to the 'Check boundary' page to say the following IF prices differ per boundary for that council:

The cost of your permit will depend on the parking zone you'd like to park in.

sanjaypoyzer commented 7 years ago

Ah yes, I should have said with this - Oxfordshire have said they can't lookup their boundaries. I think this needs to be looked into though, as having this as a manual lookup that the user needs to do would not be good at all. cc @EUzkuraityte

lizziebruce commented 7 years ago

@sanjaypoyzer @EUzkuraityte hmmm. do they not know their parking zone boundaries by postcode? how do they determine what to charge people? is it done visually e.g. with boundaries drawn on maps? if so can we provide high res jpegs of the maps (or is that what you mean by manual look up..) Agree not ideal. A list of postcodes and what boundaries they are in would be better.

EUzkuraityte commented 7 years ago

@lizziebruce @sanjaypoyzer I know bucks are in a similar position, they don't know their boundaries but are looking into getting this information. I agree with Lizzie, post code lookup should be able to provide this information. I have a catch up with them on Wed, will try to figure out what exactly seems to be the issue here and what can be done

lizziebruce commented 7 years ago

See #313 Councils with parking zones will need to link to a page with a map image showing the zones and detailing prices per zone.

EUzkuraityte commented 7 years ago

@lizziebruce from what I've seen, council's don't have maps that display cost information (see #259 for some parking zone maps)

Our prototype assumes a single price across all parking zones. I'm happy to keep it as is and assume that where variations exist, post code lookup would inform the price displayed to the user in the subsequent pages. Would you agree that this is sufficient or do you think we should have pricing information displayed elsewhere as well so that it is accessible to the user in another format?

lizziebruce commented 7 years ago

@EUzkuraityte if the postcode look up can inform the price of the permit that would be great. But we'd still need to supply a link to a map with different zones so people can see where the boundaries of where they can park with their permit are. It doesn't matter if the map itself doesn't detail the price but we need to show the area and supply a link to the prices per zone boundary. Ideally embedding map and price breakdown on one page.

EUzkuraityte commented 7 years ago

@lizziebruce agreed, sounds good to me! I like what Oxford have, it shows parking zones on a map and at the bottom of the page there is an explanation for each of the parking zones. Maybe we could have something similar for residential parking zones only with the added pricing information?

Also, would you know how maps are viewed from accessibility point of view? are they recommended on mobile devices and tablets?

lizziebruce commented 7 years ago

@EUzkuraityte @sanjaypoyzer that's a good point. I think we would need to make sure there's copy saying zone A permits cost £X, zone B permits cost £Y etc. PDF maps wouldn't work well on mobile or tablet but html versions would be fine? Perhaps Sanjay and I can look at this some more.

EUzkuraityte commented 7 years ago

@lizziebruce sounds good to me, please let me know if you need anything further from me and let's have a catch up once you and Sanjay had a chance to discuss

EUzkuraityte commented 7 years ago

Assigning @lizziebruce to this as She mentioned in this morning's updated she'll be working on 'the parking boundary maps for the where I can park issue' and this issue is related.

lizziebruce commented 7 years ago

Following UR we'll be iterating on the boundary map and also looking at alternatives like http://umap.fluv.io/ and possibly https://carto.com/ which is free to use for public data.

EUzkuraityte commented 7 years ago

Adding findings from UR screen shot 2017-06-16 at 13 24 00

lizziebruce commented 7 years ago

@EUzkuraityte @sanjaypoyzer to make this work councils would need a dataset of postcodes per parking boundary to shade in the parking zones effectively. The service would also need a postcode picker to work intelligently with the shaded maps, to display the right part for user's postcode...

Without any shading applied, here's how the map zoomed to postcode areas displays on Google, Umap and Carto – user would zoom out to see wider area of parking boundary.

Google screen shot 2017-06-21 at 14 19 41

Umap screen shot 2017-06-21 at 13 48 24

Carto screen shot 2017-06-21 at 13 49 36

OpenStreetMap

I also looked at OpenStreetMap but it wasn't very good at locating the postcode...

screen shot 2017-06-21 at 14 31 01

Currently on prototype

The hand-shaded Google map, but now with the user's postcode (manually) pinpointed. It will be good to see if just adding the pin helps users in Sunderland's next round of testing – pin was intended to show for last round but didn't.

screen shot 2017-06-21 at 14 14 28

lizziebruce commented 7 years ago

We've gone with Carto. Clear and simple, no distracting side panel and zoom controls more obvious in top left than Google's bottom right. Can also choose shading colour, allowing council branding to be incorporated.

screen shot 2017-06-28 at 10 54 14

NB to make this work in practice, councils would need 1. a dataset of postcodes/longitudes&latitudes per parking boundary to shade in the parking zones efficiently. They'd also need 2. a postcode picker to work intelligently with the shaded maps, to display a pin and the right zoomed bit for user's postcode.

lizziebruce commented 7 years ago

Hey @sanjaypoyzer the map's still disappeared. Will we be able to get this back for Tuesday's testing? Maybe just put a jpeg in for the testing?

sanjaypoyzer commented 7 years ago

Yep, I've been working on this, will get it live this afternoon.

On Fri, 7 Jul 2017, 11:46 Lizzie Bruce, notifications@github.com wrote:

Hey @sanjaypoyzer https://github.com/sanjaypoyzer the map's still disappeared. Will we be able to get this back for Tuesday's testing? Maybe just put a jpeg in for the testing?

[image: screen shot 2017-07-07 at 11 44 25] https://user-images.githubusercontent.com/27814324/27954882-e1132388-6309-11e7-8f2d-a98705f652fa.png

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