Project board - https://github.com/alphagov/verify-local-patterns/projects/1 ||||| This is a prototype of some content that will be included in the GOV.UK Service Toolkit about the best practice for councils to deliver two services - parking permits and concessionary travel. The repo also includes a working prototype of both services which follows the guidance, as delivered by the fictional council of Argleton.
Some LAs charge a different fee for the permits depending on whether this is the 1st, 2nd, 3rd etc. permit for the household. This can generate user dissatisfaction if for example, the 1st permit is taken out for 6 months and is free, the 2nd one is charged £30 and is taken out for a year. After the time comes to renew the 1st permit, is it still considered the 1st permit of the household with free renewal? is it charged as the 2nd permit? How does this affect the price of the 2nd permit? etc.
@sanjaypoyzer the answer to this question is 'no'. You can read more here if needed:
First permit is free of charge, second £20, third £40, Fourth £60, fifth £80. In HMO properties all permits are free of charge. Permits are issued for a maximum period of 12 months. In each parking management zone all permits expire on the same date - for example, in the Hospital Parking management zone permits are valid from January to December. An parking permit issued in June in this zone would still expire in December. There is no renewal process, after expiry all permit applications are treated as new applications
£15 for a car reg permit and £15 for a visitor permit, they are allowed one of each per household. If the scheme allows then residents can apply for more then their allocation, this is at the service managers discretion.
Pricing is worked out based on the street that is being enforced and the hours of enforcement. For example, the streets closest to the city centre usually have more hours of operation so are more expensive to enforce - therefore these permits are more expensive. The details of the price are entered into Sidem (our LOB system) so this is automatically worked out when customers apply online.
In the majority of Oxford the first and second permit is charged at £60 each, if the household is in area where more than 2 permits are allowed then the third permit is charged at £120 and the fourth and subesequent permits at £180. The exception to this are the areas surrounding the Oxford United ground (Kassam) - where permits are £15 and only required on matchdays. Renewals are charged at the same price. Any valid permit at the address at the time of the application is treated as a valid permit and would be counted when calculating the cost.
Some LAs charge a different fee for the permits depending on whether this is the 1st, 2nd, 3rd etc. permit for the household. This can generate user dissatisfaction if for example, the 1st permit is taken out for 6 months and is free, the 2nd one is charged £30 and is taken out for a year. After the time comes to renew the 1st permit, is it still considered the 1st permit of the household with free renewal? is it charged as the 2nd permit? How does this affect the price of the 2nd permit? etc.