Project board - https://github.com/alphagov/verify-local-patterns/projects/1 ||||| This is a prototype of some content that will be included in the GOV.UK Service Toolkit about the best practice for councils to deliver two services - parking permits and concessionary travel. The repo also includes a working prototype of both services which follows the guidance, as delivered by the fictional council of Argleton.
Receive permit confirmation
After payment, the user needs to receive a confirmation of payment and an acknowledgement that their application has been successful. They should also receive information about how the permit will be enforced (See step 8). If the payment cannot be accepted or if the application fails for some reason (i.e. times out) the user should be shown an on-screen message that specifies the next steps a user should take to continue with the application.
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Receive permit confirmation After payment, the user needs to receive a confirmation of payment and an acknowledgement that their application has been successful. They should also receive information about how the permit will be enforced (See step 8). If the payment cannot be accepted or if the application fails for some reason (i.e. times out) the user should be shown an on-screen message that specifies the next steps a user should take to continue with the application.
The service should ask the user how they would like to receive this confirmation of payment, offering the choice of email, letter or text. See the example page on how to do this. https://verify-local-patterns.herokuapp.com/service-patterns/parking-permit/example-service/contact