Text changes

[okanguney]

@sanjaypoyzer @lizziebruce @AbiBarkerOxfordshire We made some text changes to our prototype

Here we added link to a PDF and description

We amended the text on this page

Here we hide link "Provide a different address"

[sanjaypoyzer]

We don't think this is the best way of telling users about excluded addresses, it might be best to talk through it with you and Abi. Perhaps when she's back from leave?

[lizziebruce]

Hi @okanguney in addition to comment above about communicating exclusions, please could you change the copy of the Costs section on the Residents start page to:

First and second permits at a property cost £60. Depending what parking zone you’re in, you may be able to get more than 2 permits. The third would cost £120, any more permits would be £160 each. Permits around Kassam Stadium cost £15.

(This change recommendation is to make it easier for the user to read and understand.)

[Artgov]

@lizziebruce I commit the changes for the Costs section on the Residents start page

[lizziebruce]

@AbiBarkerOxfordshire oh, not sure if you saw @sanjaypoyzer 's message above? "We don't think this is the best way of telling users about excluded addresses, it might be best to talk through it with you and Abi. Perhaps when she's back from leave?" We looked at it together and have some ideas for a solution and we think it would be best to talk through it on a call.

[AbiBarkerOxfordshire]

@lizziebruce Yes, we have changed the exclusions to a table view now rather than a pdf and I thought these were the changes that had been submitted - I will check with @Artgov when he gets in and send the screenshots. Thanks! Abi

[AbiBarkerOxfordshire]

@Artgov has now pushed that commit through with the changes - could you review please @lizziebruce ? Thanks, Abi

[Artgov]

@sanjaypoyzer @lizziebruce @AbiBarkerOxfordshire Hi here is the screenshot of the changes we made, we changed the pdf bit to a table

[lizziebruce]

Hi Abi and Arty, Thanks for sharing the screenshot. Do you know what the maximum number of excluded properties for a postcode is? Just thinking about how much scrolling the user would have to do.

However, even with just 3 excluded properties this page now looks confusing for the user. I’d recommend putting the excluded properties on its own page, which would come before this.

Page name:

Excluded properties

Body content:

The following properties aren’t eligible for a permit or have a limit on the number of permits allowed. Check your address. If it is not listed, continue with your application.

[Table]

Continue

The other option would be to use the progressive disclosure design (used in Other ways to apply on the resident's start page with the link text being "Check if your property is excluded" but I'm not sure if that's great for the user experience as they may not check and would therefore not realise they aren't eligible.

[AbiBarkerOxfordshire]

We have a few streets that have up to 20 or 30 exclusions (particularly in our student areas) so yes, this could be quite a long list (we have discussed this with GDS previously). We do not have a property look up in Drupal so we can't restrict results any further than by postcode (although I have asked whether this is feasible and how much work this would be and this would need to link to UPRN to get around the issue of the naming of flats - ground floor 235 vs. 235a etc.). @Artgov has agreed to build in the extra page for now but I am concerned that the two solutions we discussed with yourselves previously have both been built by us and then rejected. I know we need to adhere to the design however at present our customers have no information on whether a property is eligible or not until their application is processed. We also only have 12-18 months left of on the current parking permit contract which has restricted us so much in terms of functionality.

[lizziebruce]

@AbiBarkerOxfordshire @Artgov Hi Abi, I think as we suggested a call with @sanjaypoyzer to discuss this would be best. My suggestions are purely from a content design point of view in response to the screenshot.

[AbiBarkerOxfordshire]

Thanks @lizziebruce - I'll email @sanjaypoyzer and try to book something in with him. We'll make the suggested changes in the meantime.

[Artgov]

@sanjaypoyzer @lizziebruce @AbiBarkerOxfordshire Here is the Excluded properties page added

[lizziebruce]

@Artgov @AbiBarkerOxfordshire I understand why you've added the line "You need a permit to park..." here, however this wording in this context may be confusing. Could I suggest an edit:

Residents and visitors in your postcode need a permit to park because it is in the East Oxford parking zone.

However, some addresses are not eligible for parking permits, or have a limit on the number of permits allowed. We've listed these below.

Check your address to see if any restrictions apply for you:

[tlwr]

I'm closing this PR as it has been open for a considerable amount of time and we're trying to cut down the number of orphaned PRs in alphagov.