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alphagov / verify-local-patterns

Project board - https://github.com/alphagov/verify-local-patterns/projects/1 ||||| This is a prototype of some content that will be included in the GOV.UK Service Toolkit about the best practice for councils to deliver two services - parking permits and concessionary travel. The repo also includes a working prototype of both services which follows the guidance, as delivered by the fictional council of Argleton.
https://github.com/alphagov/verify-local-patterns/projects/1
MIT License
11 stars 23 forks source link

Check if you need a permit - what is the reason for a different page for when the parking permit is not needed? #728

Open EUzkuraityte opened 6 years ago

EUzkuraityte commented 6 years ago

Address not eligible screen shot 2017-10-19 at 13 54 14

what the prototype page looks like: screen shot 2017-10-19 at 13 54 24

EUzkuraityte commented 6 years ago

Lizzie's comments:

/check-boundary page - after Verify postcode screen there is a screen, 'postcode check complete' If ineligible: The copy explanation is a) all in the button - this is not usability best practice b) includes several terms that should be avoided when writing for web - sorry, please, click here. 'you feel' is also not needed. Suggest this body copy: "You're not eligible for a permit. You can check the postcode again or contact us if you think this isn't correct." Suggest this button copy "Check again" Also, is it always that the property is not eligible or that sometimes it is not needed? For not needed instances, please see https://verify-local-patterns.herokuapp.com/service-patterns/parking-permit/example-service/not-needed

EUzkuraityte commented 6 years ago

Tagging @joannesouthern to the issue

lizziebruce commented 6 years ago

@EUzkuraityte this is a different (new) page because it handles the scenario of the address not being allowed a permit, rather than the address not needing a permit. As I understand it, that means that residents who are shown this page cannot park their car outside their property at all as they are in a permit zone but aren't allowed to apply for a permit. Whereas the permit not needed residents are not in a parking zone and can park freely without a permit.

EUzkuraityte commented 6 years ago

Thanks @lizziebruce @joanneSouthern could you advice under what circumstances a user would see the 'sorry, you are not eligible...' message? would it be when there are no more permits available for the address?

lizziebruce commented 6 years ago

@EUzkuraityte Hi Egle, as I understand it there are some properties in Northumberland that either are not given any permits at all or are only allowed one. This is probably to do with traffic flow or other positioning of the properties.

joanneSouthern commented 6 years ago

@EUzkuraityte Hi Egle, this would mean they don't need one for the address they are applying for

EUzkuraityte commented 6 years ago

Many thanks @joanneSouthern Is it possible to make the page look like the one in the prototype? screen shot 2017-10-19 at 13 54 24

joanneSouthern commented 6 years ago

done in test