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alphagov / verify-local-patterns

Project board - https://github.com/alphagov/verify-local-patterns/projects/1 ||||| This is a prototype of some content that will be included in the GOV.UK Service Toolkit about the best practice for councils to deliver two services - parking permits and concessionary travel. The repo also includes a working prototype of both services which follows the guidance, as delivered by the fictional council of Argleton.
https://github.com/alphagov/verify-local-patterns/projects/1
MIT License
11 stars 23 forks source link

/resident-choice - parking scheme copy edits #744

Open EUzkuraityte opened 6 years ago

EUzkuraityte commented 6 years ago

please remove copy relating to the months the scheme operates in from this page. Include this information on the /resident-start page instead. Sunderland has the same situation and the copy we've agreed with them is:

"Parking permits in your area are issued on 1 August every year and are valid until 31 July the following year. If you apply before 4 July, your permit will expire on 31 July." Suggest this is adapted for Northumberland to: "Parking permits are issued on 1 November every year and are valid until 31 October the following year."

EUzkuraityte commented 6 years ago

tagging @joannesouthern to this

joanneSouthern commented 6 years ago

@EUzkuraityte all of our schemes have different start and end dates so these dates will need to be dynamically created depending on the scheme you are applying for

we are concerned if you apply part way through a scheme that you may think you are getting a year from that date, is there any suggested text for this scenario ?

EUzkuraityte commented 6 years ago

Hi @joanneSouthern it's definitely a valid concern. @lizziebruce are you able to put together a line that could make it clear to users that if they apply for a permit part way through a scheme, they will have to pay full price and their permit will expire when the scheme ends?

joanneSouthern commented 6 years ago

@lizziebruce any thoughts on what we can put for this one ?

lizziebruce commented 6 years ago

Hi, As I understand it: start and end dates are different depending on your parking permit area (scheme). Based on that, a combination of @EUzkuraityte and @joanneSouthern suggestions would work:

Parking permits in your area are valid from {1 February} every year and are valid until {31 January} the following year. For example, if you apply at the start of {August} your permit will only be valid for 6 months.

Joanne, have you noticed any users in your user research who object to the permit validity structure?

joanneSouthern commented 6 years ago

@lizziebruce No we haven't noticed anything in the research, it would only be if someone moved into to a scheme where this might be picked up, a bit difficult to research these people

joanneSouthern commented 6 years ago

done in test