Error when creating dashboard with Query - Githubissues

alphanodes / additionals

Redmine plugin for easy customization of settings, text and content display by using personal or role-based dashboards (drag&drop), providing wiki macros and act as library for other plugins.

https://www.redmine.org/plugins/additionals

GNU General Public License v2.0

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Error when creating dashboard with Query #117

Closed annguyenthienit closed 2 years ago

annguyenthienit commented 2 years ago

Hi,

I used your plugin in my Redmine. But the error happend when creating a dasboard with [Query:issues]. Can you help me to check it?

My Redmine information:

Environment: Redmine version 4.2.1.stable Ruby version 2.6.7-p197 (2021-04-05) [x64-mingw32] Rails version 5.2.5 Environment production Database adapter Mysql2 Mailer queue ActiveJob::QueueAdapters::AsyncAdapter Mailer delivery smtp SCM: Subversion 1.10.6 Git 2.32.0 Filesystem
Redmine plugins: additionals 3.0.3-master issue_charts 2.0.0 redmine_agile 1.6.2 redmine_banner 0.3.4 redmine_checklists 3.1.19 redmine_issue_badge 0.1.4 redmine_issue_templates 1.1.0 redmine_meeting_room_calendar 3.0.0 redmine_mentions 0.1.1 redmine_messenger 1.0.3 redmine_people 1.6.1 redmine_wysiwyg_editor 0.22.0 view_customize 2.8.1

2021-09-25_16-55-06

alexandermeindl commented 2 years ago

Hi @annguyenthienit

can you provide the log section with error information?

annguyenthienit commented 2 years ago

Hi @alexandermeindl

yes, please wait few moment. I will provide it for you.

annguyenthienit commented 2 years ago

Hi @alexandermeindl

I send the log file to you. Let me know if you need anything else! Thank you so much!
production_20210925.log

alexandermeindl commented 2 years ago

Do you use a windows system and a subdirectory for your Redmine installation? Maybe you have problem with long filenames? See https://github.com/AlphaNodes/additionals/issues/113#issuecomment-915077892

annguyenthienit commented 2 years ago

Do you use a windows system and a subdirectory for your Redmine installation? Yes, I do. I used the Window system and subdirectory

I am reviewing this comment. Thanks for your feedback.

alexandermeindl commented 2 years ago

I saw, you are using an old additionals version. Maybe switching to latest version could also help to solve the problem.

annguyenthienit commented 2 years ago

Do you mean 3.0.3 in "https://github.com/AlphaNodes/additionals/archive/refs/tags/3.0.3.zip" right?

annguyenthienit commented 2 years ago

I just download version 3.0.3 to install on this redmine. It will be error as above. I think I will try the way with your comment before: https://github.com/AlphaNodes/additionals/issues/117#issuecomment-927102997

annguyenthienit commented 2 years ago

Currently, my server is Window Server 2012 R2. It is not support to extend the path more 256 characters. I am try to another way.

annguyenthienit commented 2 years ago

I am waiting your feedback. Let me know when you have a new version. Thank you so much!

alexandermeindl commented 2 years ago

Did you try https://github.com/AlphaNodes/additionals/issues/113#issuecomment-915077892 ?

You do not need to wait for a new version, because I do not fix this. Please try to fix your filename length problem and it should work.

annguyenthienit commented 2 years ago

Thanks for your feedback. I will ask my IT-department upgrade the server to extend the length of path file. I will close this ticket. Have a nice day!