The issue is the absence of the enable_new_ticket_message method.

[tomatoz12]

Problems,

The other pages in Redmine work fine, but a 500 error occurs only when creating a new issue within a project. Upon checking the apache2/error.log, the following error code is observed: *ActionView::Template::Error (undefined local variable or method `enable_new_ticket_message' for

IN MY CASE,

3rd party Version

ruby -v ruby 3.0.2p107 (2021-07-07 revision 0db68f0233) [x86_64-linux-gnu]

mysql --version mysql Ver 8.0.36-0ubuntu0.22.04.1 for Linux on x86_64 ((Ubuntu))

rails -v Rails 6.1.7.6

How to insatll

cd $REDMINE_ROOT
  git clone -b 3.1.0 https://github.com/alphanodes/additionals.git plugins/additionals
git clone -b 3.1.0 https://www.github.com/alphanodes/additional_tags.git plugins/additional_tags
  bundle config set --local without 'development test'

//gem 'additional_tags'

bundle install
bundle exec rake redmine:plugins:migrate RAILS_ENV=production

Error Code Attached is the full text of the error code. (*Information related to personal information has been replaced with "****masking")

App 85682 output: [7732036f-9cf3-417c-bdf8-dcb0af7434ac]   Current user: ****masking (id=****masking)
App 85682 output: [7732036f-9cf3-417c-bdf8-dcb0af7434ac]   Rendered issues/show.html.erb within layouts/base (Duration: 338.7ms | Allocations: 90538)
App 85682 output: [7732036f-9cf3-417c-bdf8-dcb0af7434ac]   Rendered layout layouts/base.html.erb (Duration: 411.0ms | Allocations: 109277)
App 85682 output: [7732036f-9cf3-417c-bdf8-dcb0af7434ac] Completed 200 OK in 526ms (Views: 355.9ms | ActiveRecord: 98.7ms | Allocations: 132534)
App 85682 output: [a94e4b90-6c3d-4af0-9672-173b4a14a8b5] Started GET "/projects/****masking/time_entries/new" for ****masking at 2024-03-07 15:38:43 +0900
App 85682 output: [a94e4b90-6c3d-4af0-9672-173b4a14a8b5] Processing by TimelogController#new as HTML
App 85682 output: [a94e4b90-6c3d-4af0-9672-173b4a14a8b5]   Parameters: {"project_id"=>"****masking"}
App 85682 output: [a94e4b90-6c3d-4af0-9672-173b4a14a8b5]   Current user: ****masking (id=****masking)
App 85682 output: [a94e4b90-6c3d-4af0-9672-173b4a14a8b5]   Rendered timelog/new.html.erb within layouts/base (Duration: 286.9ms | Allocations: 56945)
App 85682 output: [a94e4b90-6c3d-4af0-9672-173b4a14a8b5]   Rendered layout layouts/base.html.erb (Duration: 352.6ms | Allocations: 72644)
App 85682 output: [a94e4b90-6c3d-4af0-9672-173b4a14a8b5] Completed 200 OK in 410ms (Views: 278.0ms | ActiveRecord: 90.8ms | Allocations: 79781)
App 85682 output: [da3de656-5b1d-4079-9bff-5f551fd52c6c] Started GET "/projects/****masking/issues" for ****masking at 2024-03-07 15:38:54 +0900
App 85682 output: [da3de656-5b1d-4079-9bff-5f551fd52c6c] Processing by IssuesController#index as HTML
App 85682 output: [da3de656-5b1d-4079-9bff-5f551fd52c6c]   Parameters: {"project_id"=>"****masking"}
App 85682 output: [da3de656-5b1d-4079-9bff-5f551fd52c6c]   Current user: ****masking (id=****masking)
App 85682 output: [da3de656-5b1d-4079-9bff-5f551fd52c6c]   Rendered issues/index.html.erb within layouts/base (Duration: 135.8ms | Allocations: 57381)
App 85682 output: [da3de656-5b1d-4079-9bff-5f551fd52c6c]   Rendered layout layouts/base.html.erb (Duration: 182.6ms | Allocations: 72557)
App 85682 output: [da3de656-5b1d-4079-9bff-5f551fd52c6c] Completed 200 OK in 315ms (Views: 166.0ms | ActiveRecord: 89.1ms | Allocations: 96738)
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] Started GET "/projects/ ****masking/issues/new" for ****masking at 2024-03-07 15:46:16 +0900
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] Processing by IssuesController#new as HTML
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]   Parameters: {"project_id"=>"****masking"}
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]   Current user: ****masking (id=****masking)
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]   Rendered issues/new.html.erb within layouts/base (Duration: 60.7ms | Allocations: 8369)
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]   Rendered layout layouts/base.html.erb (Duration: 61.0ms | Allocations: 8403)
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] Completed 500 Internal Server Error in 147ms (ActiveRecord: 28.2ms | Allocations: 17946)
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] ActionView::Template::Error (undefined local variable or method `enable_new_ticket_message' for #<Project id: 2,~~ ****masking"
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]     1: - if @issue.new_ticket_message.present?
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]     2:   .new-ticket-message.nodata.nodata-left
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]     3:     = textilizable @issue, :new_ticket_message, inline_attachments: false
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402]
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] plugins/additionals/lib/additionals/patches/project_patch.rb:125:in `active_new_ticket_message'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] plugins/additionals/lib/additionals/patches/issue_patch.rb:61:in `new_ticket_message'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] plugins/additionals/app/views/issues/_new_ticket_message.html.slim:1
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/hook/view_listener.rb:61:in `block (2 levels) in render_on'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/hook/view_listener.rb:59:in `map'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/hook/view_listener.rb:59:in `block in render_on'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/hook.rb:66:in `block (2 levels) in call_hook'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/hook.rb:66:in `each'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/hook.rb:66:in `block in call_hook'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/hook.rb:63:in `call_hook'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/hook.rb:101:in `call_hook'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] app/views/issues/new.html.erb:3
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] app/controllers/issues_controller.rb:140:in `block (2 levels) in new'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] app/controllers/issues_controller.rb:139:in `new'
App 85682 output: [206adfc6-d95b-456e-85fd-1840e7c29402] lib/redmine/sudo_mode.rb:61:in `sudo_mode'

[alexandermeindl]

Hi @tomatoz12,

this looks like database migration is missing. Are you sure you run bundle exec rake redmine:plugins:migrate?

[tomatoz12]

Aha, then I have a guess. I migrated only the data from the DB of my old version of Red Mine (3.2.1) to the new Red Mine. Maybe that's where the DB crash comes from. If I do encounter any problems after retrying, I will visit again.

Thx, :) 👍