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alphanodes / additionals

Redmine plugin for easy customization of settings, text and content display by using personal or role-based dashboards (drag&drop), providing wiki macros and act as library for other plugins.
https://www.redmine.org/plugins/additionals
GNU General Public License v2.0
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Dashboard "Query: Issues" error on projects with helpdesk plugin #85

Closed valentinab25 closed 4 years ago

valentinab25 commented 4 years ago

Hello

We have installed the latest version of the additionals plugin and are trying out the project dashboards. We are using the Redmine Helpdesk plugin on some of our projects ( https://www.redmineup.com/pages/plugins/helpdesk ). The plugin adds helpdesk related fields on issues. Dashboards with "Query: Issues" block receive an error if there are any issues that are filtered : An error occurred while executing dashboard block issuequery_4 and has been logged. Please report this error to your Redmine administrator

The error in log:

10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.571397 #113]  INFO -- : Started GET "/projects/nanyt/dashboard_async_blocks?block=issuequery__4&dashboard_id=2&unique_key=d06e6ce1489a989db88d770e3f60a1af1f83a5984cc7a6dd40b9861ca5f94c92" for 10.42.129.235 at 2020-10-22 11:46:26 +0200
10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.572361 #113]  INFO -- : Processing by DashboardAsyncBlocksController#show as */*
10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.572413 #113]  INFO -- :   Parameters: {"block"=>"issuequery__4", "dashboard_id"=>"2", "unique_key"=>"d06e6ce1489a989db88d770e3f60a1af1f83a5984cc7a6dd40b9861ca5f94c92", "project_id"=>"nanyt"}
10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.579975 #113]  INFO -- :   Current user: valentina (id=19783)
10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.791157 #113]  INFO -- :   Rendered issues/_list.html.erb (173.0ms)
10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.791257 #113]  INFO -- :   Rendered plugins/additionals/app/views/dashboards/blocks/_query_list.html.slim (207.0ms)
10/22/2020 12:46:27 PME, [2020-10-22T11:46:26.791352 #113] ERROR -- : Invalid dashboard block for issuequery__4: undefined method `helpdesk_ticket_source_icon' for #<#<Class:0x0000561f40e4d9e0>:0x00007efc289f76f0>
10/22/2020 12:46:27 PMDid you mean?  helpdesk_ticket_url
10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.791924 #113]  INFO -- :   Rendering plugins/additionals/app/views/dashboards/block_error.html.slim
10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.792270 #113]  INFO -- :   Rendered plugins/additionals/app/views/dashboards/block_error.html.slim (0.3ms)
10/22/2020 12:46:27 PMI, [2020-10-22T11:46:26.792427 #113]  INFO -- : Completed 200 OK in 220ms (Views: 0.8ms | ActiveRecord: 55.5ms)

The method is defined here: redmine_contacts_helpdesk/app/helpers/helpdesk_helper.rb

Is there any way for us to include it so the dashboards could be generated using the issue fields created by the plugin?

Thanks, Valentina

valentinab25 commented 4 years ago

Error: error Log: errorlog.txt

alexandermeindl commented 4 years ago

Hi Valentina,

thanks for reporting this problem. With my last commit to master branch, you should be able to use helpdesk columns in dashboard blocks.

Please let me known, if this works for you!

valentinab25 commented 4 years ago

It works, thank you!

Sir-Will commented 4 years ago

@valentinab25 I like the redmine theme on your screenshot. Which theme is that if you don't mind?

valentinab25 commented 4 years ago

@Sir-Will We are using our theme https://github.com/eea/taskman.redmine.theme/ which is a fork of https://github.com/mrliptontea/PurpleMine2 with javascript/css customizations.

Sir-Will commented 4 years ago

Ah, thank you.