Cannot open file when using FE File Explorer app on iOS

[permezel]

I can access the file with no problems using other apps. Using FE app, I have attached my NAS drive using SMB, and I can navigate to nas::/home/Documents/org/ where the file(s) exist, but selecting the 'japanesetest.org' throws the error.

[amake]

Thanks for the report. I've never used FE File Explorer.

I installed FE File Explorer from the app store (free version) and connected it to my NAS. However it doesn't appear in the "locations" section of the file browser:

Does it appear there for you? (Are you using FE File Explorer PRO and it's a pro-only feature?)

If it doesn't appear there for you, then how are you getting the file into Orgro?

Are you "sharing" from within FE File Explorer like below?

If so, I tried that but could not reproduce the issue (it opened fine in Orgro).

[permezel]

I envy you living in Japan.

How do you create the mini-movies?  I thought I was doing good with screen shots.

Anyway, see below….

On Fri, Dec 10, 2021 at 12:10, Aaron Madlon-Kay @.***> wrote:

Thanks for the report. I've never used FE File Explorer.

I installed FE File Explorer from the app store (free version) and connected it to my NAS. However it doesn't appear in the "locations" section of the file browser:

Does it appear there for you? (Are you using FE File Explorer PRO and it's a pro-only feature?)

Here is how it looks for me, using the Files App: [image.png]

If it doesn't appear there for you, then how are you getting the file into Orgro?

Are you "sharing" from within FE File Explorer like below?

If so, I tried that but could not reproduce the issue (it opened fine in Orgro).

I did that, and yes, that worked.  See below.  You render this file beautifully.  Been beta-testing PlainOrg. It initially had issues opening files which were FE-based but has now fixed that, but completely misses on rendering the japanesetest.org file.

[image.png]

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[amake]

How do you create the mini-movies?

I used QuickTime Player's video recording function, then converted it to GIF somehow (I forgot; maybe ImageMagick?).

Anyway, see below….

Unfortunately, email attachments don't show up in GitHub; the only way to add images is to use the web interface :(

[permezel]

 If it doesn't appear there for you, then how are you getting the file into Orgro?
 Are you "sharing" from within FE File Explorer like below?

 If so, I tried that but could not reproduce the issue (it opened fine in Orgro).

Here is how it looks for me, using the Files App:

 If it doesn't appear there for you, then how are you getting the file into Orgro?
 Are you "sharing" from within FE File Explorer like below?
 If so, I tried that but could not reproduce the issue (it opened fine in Orgro).

I did that, and yes, that worked. See below. You render this file beautifully. Been beta-testing PlainOrg. It initially had issues opening files which were FE-based but has now fixed that, but completely misses on rendering the japanesetest.org file.

[amake]

Thanks for the screenshots.

From the color of your icon, it looks like you have FE File Explorer Pro, not the free version. Maybe the file provider API is a pro-only feature?

[amake]

I've sent an inquiry to the developers of FE File Explorer.

[permezel]

I’ve been trying to figure out what the pro features get you, but docs are scant. The Pro version is pretty inexpensive.  Less than what I paid just now for your app…

Sent from ProtonMail for iOS

On Fri, Dec 10, 2021 at 13:16, Aaron Madlon-Kay @.***> wrote:

Thanks for the screenshots.

From the color of your icon, it looks like you have FE File Explorer Pro, not the free version. Maybe the file provider API is a pro-only feature?

—

You are receiving this because you authored the thread.

Reply to this email directly, view it on GitHub, or unsubscribe.[https://github.com/notifications/beacon/AARU5FBR4FKK3XO5DCW6ETTUQFWHFA5CNFSM5JX7SA42YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOHMFPCHQ.gif]

[dragonwasrobot]

Hi, I've just installed orgro on an iPhone XR iOS v15.3.1 and I'm getting a very similar error message to the original PlatformException(..., code= 260 "The file couldn't be opened because it doesn't exist.", null null).

However, my scenario is a bit different: I've got a tresorit account -> installed their iOS app -> added the tresorit file structure as a location in the standard Files app -> opened orgro and navigated to an org file in the tresorit location/file structure and then get the above error when trying to open the file.

I noticed a tiny difference between the tresorit location and the other locations when browing in orgro: when choosing tresorit there is a tiny text saying 'read only' below the 'X items' text at the bottom of the screen when in the 'list directory/files' view. Might be a hint to some permission issue?

I've also tried to see if the tresorit as a file location works in other applications and it doesn't seem like there is any issue if I want to say attach a file from tresorit to send in a Signal chat.

[amake]

@dragonwasrobot Thanks for the report.

I was able to reproduce the issue. The immediate cause is that this call to URL.bookmarkData(options:includingResourceValuesForKeys:relativeTo:) throws an exception.

I don't know why that is, but I don't think I have any control over it: as far as I know I'm doing everything correctly, so I suspect it has to do with the Tresorit app's implementation of the file access API.

If there is something I can do on my side then I will, but I don't know what.

[amake]

Ah, never mind, the problem was that I was trying to get a bookmark before ensuring that the file had been downloaded from the network.

I will have a fix in the next release.

[amake]

In the meantime, a workaround is probably to ensure that the file is available locally:

• Try touching and holding the file icon in the picker, then choosing Get Info. This usually forces the file to be downloaded.
• Try using the context menu in the Tressorit app and choosing Add to Offline

[amake]

Incidentally, I am currently unable to get new files added to Tressorit to show up in the file picker. Even entirely new Tressors don't show up. So there's clearly a lot of bugginess going on either on Apple's side or Tressorit's side.

Edit: They showed up only after rebooting my device 🤡

[amake]

A public beta of version 1.24.0 with a fix for the Tressorit issue (which might also address the FE File Explorer issue as well; I don't know, I couldn't test) will be available shortly.

• iOS
• Android

[dragonwasrobot]

Wow! thanks for the quick reply and fix :)

[amake]

I still don't know what's going on with FE File Explorer, but I am going to close this as fixed. Please reopen if the issue still occurs.