search

amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
Other
55 stars 54 forks source link

Suggested actions not working #1

Closed jasonabradley closed 4 years ago

jasonabradley commented 5 years ago

The suggested actions are not populating in the demo even when causing the sample utterances to appear in the transcription. Browser: Chrome 75

efh365 commented 5 years ago

Thanks for bringing this to our attention. I will look into it. Can you verify that the words picked out by Comprehend are an exact match. (ex: "a new service" != "new service")? Also, are there any errors in the console?

jasonabradley commented 5 years ago

Yes they are exact. No errors in console. It works in Firefox sporadically, not consistently. Never works in Chrome.

Jason

From: efh365 notifications@github.com Sent: Friday, June 21, 2019 3:27:26 PM To: awslabs/ai-powered-speech-analytics-for-amazon-connect Cc: Jason Bradley; Author Subject: Re: [awslabs/ai-powered-speech-analytics-for-amazon-connect] Suggested actions not working (#1)

Thanks for bringing this to our attention. I will look into it. Can you verify that the words picked out by Comprehend are an exact match. (ex: "a new service" != "new service")? Also, are there any errors in the console?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fawslabs%2Fai-powered-speech-analytics-for-amazon-connect%2Fissues%2F1%3Femail_source%3Dnotifications%26email_token%3DAHZRG3R4XQLKEVDSMOQ2AF3P3U2S5A5CNFSM4H2SGPDKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGODYJQFII%23issuecomment-504562337&data=02%7C01%7C%7C1688f1ea8a194b877bcc08d6f686e1b3%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636967456499590163&sdata=u6Q3vsHlYQfvr5I1M3V5b7qAtZHLvkV%2FrsFEdOepRF4%3D&reserved=0, or mute the threadhttps://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAHZRG3QJ4CIW5Z2J26Y4UTTP3U2S5ANCNFSM4H2SGPDA&data=02%7C01%7C%7C1688f1ea8a194b877bcc08d6f686e1b3%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636967456499600175&sdata=RUNbHFx44YSj3BVGeO9hFx%2B4z0yS070GThmr4ZQmpi0%3D&reserved=0.

efh365 commented 5 years ago

Can you add a screen shot or the exact text of what the translation shows and which AWS Comprehend key phrases are picked out? The suggested next steps are based on key phrases picked out by AWS Comprehend. So if you say "I would like the promotional pricing", but the key phrase is only "promotional pricing" (without "the"), then the suggested action will not appear.

I tested with a new stack in Chrome 75.0 in IAD and cannot reproduce this.