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amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
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Event handler failed on AgentUI page #12

Closed OliviaChaudhuri closed 3 years ago

OliviaChaudhuri commented 4 years ago

The whole flow remains untouched. Only changes are being made on AgentUI page to call certain APIs. Everything was working completely fine until yesterday afternoon. Suddenly the last bit stopped working on its own. Attaching screenshot of AgentUI backend console screen. MicrosoftTeams-image

efh365 commented 4 years ago

Hi Olivia. It is hard to say why this failing with the provided information. You said everything worked fine until one afternoon. What changes did you make? Can you include a screen shot of the logs with the first error message you see? The first error, not the last one, is the most important one

OliviaChaudhuri commented 4 years ago

Hi

After hours of debugging we are guessing that the "Start media Streaming" block isn't passing the required data to the Lambda function that follows it. Because of which transcript is not coming.

efh365 commented 4 years ago

Can you elaborate on what you mean by the 'required data'? What is it missing?

Do you have the contact attribute for transcription set to true?