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amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
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[Transcribe Endpoint Error] - Wrong Transcribe Endpoint definition in class KVSTranscribeStreamingLambda #17

Closed nikosheng closed 3 years ago

nikosheng commented 3 years ago

Hi,

I deployed the stack in ap-southeast-1 and us-east-1 respectively and found out that in ap-southeast-1, KVSTranscribeStreamingLambda is failed to run due to the wrong endpoint address "https://transcribestreaming." + TRANSCRIBE_REGION.getName() + ".amazonaws.com"

According to the official doc, the endpoint should be defined as below 

private static final String TRANSCRIBE_ENDPOINT = "https://transcribe." + TRANSCRIBE_REGION.getName() + ".amazonaws.com";

Please kindly help to address it or correct me if any misunderstanding.

Thanks

efh365 commented 3 years ago

Hi,

The transcribe service we are using in this solution is Transcribe Streaming, not just Transcribe. Currently Transcribe Streaming is not available in ap-southeast-1 (Singapore), which is why it is not working. You can see the available regions here: https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/ (Transcribe Streaming is marked after the table in italics)