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amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
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startLiveStreaming Failed #18

Closed cheolulee closed 3 years ago

cheolulee commented 3 years ago

sample UI console error code : Uncaught Error: Failed to extract MediaRtpStats from RTCStatsReport for stream type audio_input

my region : ap-northeast-1(dokyo)

sample UI shows this status: Name | Value kvsTriggerLambdaResult | Success languageCode | en-US saveCallRecording | true startStreamingAudioStatus | Success transcribeCall | true

Amazon Connect "Live Media Streaming" Enable Check Complete!! Please solve the error code.

efh365 commented 3 years ago

Hi cheolulee. That error has to do with the Call Control Panel loading on the webpage and is not related to this project directly. What browser are you using? Chrome and Firefox are the best ones to use with the CCP. Can you try on a different browser? Have you added the new URL to the your amazon connect console to allow it to load the CCP?

cheolulee commented 3 years ago

Hi cheolulee. That error has to do with the Call Control Panel loading on the webpage and is not related to this project directly. What browser are you using? Chrome and Firefox are the best ones to use with the CCP. Can you try on a different browser? Have you added the new URL to the your amazon connect console to allow it to load the CCP?

I tried Chrome, firefox , edge.... Is there any other solution?

cheolulee commented 3 years ago

Hi cheolulee. That error has to do with the Call Control Panel loading on the webpage and is not related to this project directly. What browser are you using? Chrome and Firefox are the best ones to use with the CCP. Can you try on a different browser? Have you added the new URL to the your amazon connect console to allow it to load the CCP?

image -> code edit

image -> console log(internal server error) I don't know this error

miyelo commented 3 years ago

Hi @efh365
Thanks for the template but I have the same error using the "aiChatFlow"

image

I think the problem is between the webSocket and the web-app because the tables in dynamo are being updated with the text