search

amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
Other
56 stars 54 forks source link

How can I get Outgoing Transcript of both agent and customer. #20

Closed aman-appcino closed 3 years ago

aman-appcino commented 3 years ago

How can I get Outgoing Transcript of both agent and customer.

efh365 commented 3 years ago

@aman-appcino can you clarify what you mean by an "outgoing transcript"?

aman-appcino commented 3 years ago

@efh365 Hi I want to get real time transcript in case of Outbound call (agent to customer) Right now the solution only providing this functionality in case of inbound calls only(customer to agent).

dfw100 commented 3 years ago

@aman-appcino That is correct. The solution is designed to work only for Inbound call as described here . You should be able to create a similar solution for outbound calling by using StartOutboundVoiceContact API and reusing the components of this solution.

aman-appcino commented 3 years ago

Thank you for your help and support @efh365 and @dfw100 . I have found the solution for the same.

dfw100 commented 3 years ago

Thanks @aman-appcino, I am glad you found the solution. I am closing this issue.

dfw100 commented 3 years ago

@aman-appcino Also, if you got something generic, you are more than welcome to send a PR.