search

amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
Other
55 stars 54 forks source link

How can I get the real-time agent transcript? #24

Closed Sarthak-Kulkarni closed 3 years ago

Sarthak-Kulkarni commented 3 years ago

@efh365 The solution currently provides the real time transcript of the customer only. I tried multiple things but to no avail. Can you please tell me how to get the agent transcript as well? @efh365

dfw100 commented 3 years ago

Hi Sarthak-Kulkarni, You need to enable streaming to and from the customer in the contact flow by using the Start Media Streaming block. Then you should see the audio stream to the customer being transcribed into the DDB for the ToCustomer audio stream.

dfw100 commented 3 years ago

Hi Sarthak-Kulkarni, I am closing the issue since we haven't received a response yet. Please feel free to reopen to continue the discussion if issue still exists.

Sarthak-Kulkarni commented 3 years ago

Hi! Can you please provide more details. I am still very unclear on how to get the agent transcript. Please provide detailed steps.