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amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
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How can i get agent side transciption? Currently I am only able to get customer transcription. #25

Closed sourav31manjhi closed 3 years ago

sourav31manjhi commented 3 years ago

I want the agent transcription in Real-Time along with customer transcription.

dfw100 commented 3 years ago

Hi sourav31manjhi, You need to enable streaming to and from the customer in the contact flow by using the Start Media Streaming block. Then you should see the audio stream to the customer being transcribed into the DDB for the ToCustomer audio stream.

dfw100 commented 3 years ago

Hi sourav31manjhi, I am closing the issue since we haven't received a response yet. Please feel free to reopen to continue the discussion if issue still exists.