How to get the real time agent transcript?

[Sarthak-Kulkarni]

@dfw100 You provided some help in the #24 issue but I am still very unclear. Can you please provide detailed steps to get the real time agent transcript? @dfw100

[khastation]

Hey Sarthak- relaying the message from #24,

• You need to enable streaming to and from the customer in the contact flow by using the Start Media Streaming block.
• Then you should see the audio stream to the customer being transcribed into the DDB for the ToCustomer audio stream.

Which part would you like a clarification on?

Here is some additional documentation to help set up media streaming in Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/start-media-streaming.html

[Sarthak-Kulkarni]

Thanks, I got the agent transcript in the DDB table. Can you please help me to display the agent transcript on the front end in the same manner as the customer transcript?

[efh365]

Hi @Sarthak-Kulkarni, please refer to the suggestion on this thread to get the agent transcript on the frontend: https://github.com/amazon-connect/ai-powered-speech-analytics-for-amazon-connect/issues/19

[dfw100]

Please refer to the solution suggested on the thread #19 to get the agent transcript on the frontend.