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amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
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[Feature] Adding more transcribe language #31

Closed stevehouel closed 3 years ago

stevehouel commented 3 years ago

[Feature] Suggestion

For now, only en-US and es-US are available on kvs_trigger function. I would like to add more compatible language in order improve that solution.

I would like to also translate current flow (agent and contact) into those languages and give choice to user when deploying the stack to choose one.

angieyu commented 3 years ago

Hi @stevehouel, there are two places in AI Powered Speech Analytics to set the language code, in the function and contact flow. You can use any language code that is available here https://docs.aws.amazon.com/transcribe/latest/dg/API_streaming_StartStreamTranscription.html#API_streaming_StartStreamTranscription_RequestParameters

angieyu commented 3 years ago

Please see this issue https://github.com/amazon-connect/ai-powered-speech-analytics-for-amazon-connect/issues/29 for complete instructions

mcosicaws commented 3 years ago

Closing due to no response, please feel free to re-open should you need any additional help.