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amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
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Error on UI when connecting to connect #38

Closed mahajanroopali closed 2 years ago

mahajanroopali commented 2 years ago

When I launch the UI, For the agent assist section, I get below error message in browser

"To protect your security, ab2-roopali-connect-demo.awsapps.com will not allow Firefox to display the page if another site has embedded it. " On opening in new browser, I get error - "Access Error This application has not been enabled for your directory. Please contact your Administrator for more details."

In developer tools, I can see below error - [HTTP/1.1 403 Forbidden 0ms] The loading of “https://*******/connect/login” in a frame is denied by “X-Frame-Options“ directive set to “SAMEORIGIN“.

I will appreciate if you can help with this error

virtualgill commented 2 years ago

Hi @mahajanroopali

Thanks for raising this. The solution currently only supports the older Amazon Connect url format. It’s on the team’s roadmap to provide support for both. For now in order to use this with a newer Amazon Connect instance, you can update the loginURL and ccpURL variables in agentAssist.html.

The agentAssist.html file can be found in the repo at: https://github.com/amazon-connect/ai-powered-speech-analytics-for-amazon-connect/blob/main/source/web_site/agentAssist.html

The deployed location of this is s3://{YOUR_BUCKET_NAME}/CCP/agentAssist.html The lines that need updated are 405/406

var loginURL = https://${instanceAlias}.[awsapps.com/connect/login](http://awsapps.com/connect/login);
var ccpURL = https://${alias}.[awsapps.com/connect/ccp-v2/softphone](http://awsapps.com/connect/ccp-v2/softphone);

To use with a new instance they need changed to :

var loginURL = https://${instanceAlias}.my.connect.aws/login;
var ccpURL = https://${alias}.my.connect.aws/ccp-v2/softphone;

You can manually overwrite this file in the S3 bucket, but be sure to either wait for the Amazon CloudFront cache to clear or invalidate it yourself (instructions here).

If you run into any other issues it’s worth also updating to the latest version of the Amazon Connect Streams API from https://www.npmjs.com/package/amazon-connect-streams (by replacing the one here).

mahajanroopali commented 2 years ago

Thank you. The fix worked and the UI loads seamlessly now.