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amazon-connect / ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
https://aws.amazon.com/solutions/implementations/ai-powered-speech-analytics-for-amazon-connect/
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Is it possible to transcribe both agent and customer voices? Or instead of customer's voice, could we transcribe agent's voice? #4

Closed qt1211 closed 4 years ago

efh365 commented 4 years ago

Hi, yes now you can stream the audio that the customer both says and hears. I have just updated the solution to account for this. https://docs.aws.amazon.com/connect/latest/adminguide/customer-voice-streams.html

You can follow the details on this README that tell you how to enable streaming. You will just need to add contact attributes saying which streaming to enable and you will need to update the Start Streaming block to stream in both directions. https://github.com/amazon-connect/amazon-connect-realtime-transcription#description