search

amazon-connect / amazon-connect-chat-ui-examples

Examples of how to create and customize the customer side chat for Amazon Connect
Other
146 stars 214 forks source link

Having similar issue to #16 and #85. Must refresh the browser tab to get new widget window. #199

Open tisdaled opened 6 months ago

tisdaled commented 6 months ago

Hello,

I have reviewed the closed issues on this problem when using the customChatWidget code. I believe we are already using the connectChatAPI method as described, but are having a problem where the first time the widget is opened works great until the End Chat is selected. The widget starts to close then reopens with the spinner and stays that way until the browser tab is refreshed.

Where do we need to address this in the customChatWidget example?

Thank you! DarrelT

ghost commented 6 months ago

Hi Darrel, Have you always had the issue or was this recent? Do you have persistent chat enabled and got 403 for /participant/connection requests just like the previous issues? Could you share your network log?