Issue #, if available:
Deep Heartbeat GA: update WebSocketManager library to enable Blitz Chat Widget users
Description of changes:
Deep Heartbeat is a feature implemented on WebSocketManager level to monitor agent availability in real time, so that stale connection can be closed when an agent is offline and customers can be routed to another available agent.
Deep Heartbeat does not introduce change on Chat widget itself. It's already available to default CCP, Agent Chat UI and Customer Chat UI(deployed through LilyCustomerChatWidget Pipeline) users. The feature has CSM on CCP side, integration tests and canaries on Torii side.
By submitting this pull request, I confirm that you can use, modify, copy, and redistribute this contribution, under the terms of your choice.
Issue #, if available: Deep Heartbeat GA: update WebSocketManager library to enable Blitz Chat Widget users
Description of changes: Deep Heartbeat is a feature implemented on WebSocketManager level to monitor agent availability in real time, so that stale connection can be closed when an agent is offline and customers can be routed to another available agent.
Deep Heartbeat does not introduce change on Chat widget itself. It's already available to default CCP, Agent Chat UI and Customer Chat UI(deployed through LilyCustomerChatWidget Pipeline) users. The feature has CSM on CCP side, integration tests and canaries on Torii side.
By submitting this pull request, I confirm that you can use, modify, copy, and redistribute this contribution, under the terms of your choice.