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amazon-connect / amazon-connect-realtime-transcription

Transcribe Live Customer Audio for Amazon Connect using Amazon Kinesis Video Streams and Amazon Transcribe
MIT No Attribution
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Get Amazon Transcribe in connect widget (Contact Control Panel?)? #37

Closed SachinKaura closed 4 years ago

SachinKaura commented 4 years ago

Hello,

I would like to know the process how can I call transcribe from Contact Control Panel? If possible can you please explain the options available?

Thanks, SK

taylor-zr commented 4 years ago

Hello SK,

You can do this by using a Streams API Custom CCP and pulling the transcript segments!

efh365 commented 4 years ago

Hi SK,

As Taylor-zr suggested, you can create an embedded CCP and use the Streams API to call Transcribe. You can see an example of how this is done in this GitHub repo: https://github.com/amazon-connect/ai-powered-speech-analytics-for-amazon-connect/