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amazon-connect / amazon-connect-realtime-transcription

Transcribe Live Customer Audio for Amazon Connect using Amazon Kinesis Video Streams and Amazon Transcribe
MIT No Attribution
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Is it possible to not send the transcribed result to ddb and use it for another api call in lambda instead? #49

Closed jamesirvin188 closed 3 years ago

jamesirvin188 commented 3 years ago

Would like to use the transcript from the customer calling to send to an api call outside. Is is possible to edit the java function there? Thank you.

efh365 commented 3 years ago

Hi James. Yes, you can do this. You have a few options: 1) If you dont want to store the transcript in DDB, you can replace the writes to DDB with another endpoint of your choosing. https://github.com/amazon-connect/amazon-connect-realtime-transcription/blob/master/src/main/java/com/amazonaws/kvstranscribestreaming/TranscribedSegmentWriter.java#L58 2) You can use the websocket that is connected to the DDB and hook into it and write to a separate API from there 3) If you want to wait until the call is over, you could add a trigger on the S3 bucket that takes the CTR and send the full transcript to a separate API then.