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amazon-connect / amazon-connect-realtime-transcription

Transcribe Live Customer Audio for Amazon Connect using Amazon Kinesis Video Streams and Amazon Transcribe
MIT No Attribution
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IVR Interaction not recorded #50

Closed ahartoch closed 3 years ago

ahartoch commented 3 years ago

Deat team,

I have deployed the project however I'm not able to understand why the IVR interaction is not transcribed. I have created a very simple lex bot to recognize ok/accept input to be GDPR compliant, however, the spoken information for the voice bot is not recorded. I would like to understand what am I doing wrong.

Kind Regards, Alex

efh365 commented 3 years ago

Hi Alex. Do you use the start streaming block before the Lex interaction? Are you not able to hear the customer or the Lex bot?

wangning08115 commented 3 years ago

I have the same Question.
Now i can record Agent and Consumer Voice, But the Lex voice can not be recored. I use this project to deploy.

Below Picture: The "Get customer input" block will speak some text. But the voice can not be recored. image

efh365 commented 3 years ago

@wangning08115 can you confirm that you have an environment variable in your lambda function that is "START_SELECTOR_TYPE" = "FRAGMENT_NUMBER" ?

ref: https://github.com/amazon-connect/amazon-connect-realtime-transcription#lambda-environment-variables

efh365 commented 3 years ago

@wangning08115 did that fix your issue?

dfw100 commented 3 years ago

Hi @wangning08115, I am closing the issue as it has been inactive for 21 days. Feel free to reopen to continue the discussion of anything else comes up.