amazon-connect / amazon-connect-salesforce-cti

Documentation for Amazon Connect CTI Adapter for Salesforce.
https://amazon-connect.github.io/amazon-connect-salesforce-cti/
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Bug: CTI Flow does not execute agent.onRefresh in CTI Adapter for Salesforce v5.19 #158

Open intptr-t opened 2 years ago

intptr-t commented 2 years ago

CTI Flow for agent.onRefresh event is not executed in Amazon Connect Salesforce CTI Adapter v5.19. Agent.onRefresh events do not seem to be binding. Is there any way to deal with this?

CTI Flow Information

Example CTI Flow

{
    "actions": [
        {
            "id": "uid-0",
            "type": "SE_Start",
            "meta": {},
            "controls": {},
            "ports": {
                "done": "uid-1"
            },
            "position": [
                -320,
                -256
            ]
        },
        {
            "id": "uid-1",
            "type": "SE_Log",
            "meta": {},
            "controls": {
                "level": "info",
                "message": "onRefresh!!!"
            },
            "ports": {
                "done": "uid-3"
            },
            "position": [
                -112,
                -256
            ]
        },
        {
            "id": "uid-3",
            "type": "SE_End",
            "meta": {},
            "controls": {},
            "ports": {},
            "position": [
                240,
                -256
            ]
        }
    ]
}
image
intptr-t commented 2 years ago

Similarly, the following settings do not seem to work.

Source: Initialization Event: onInit

It seems to be supported as far as the documentation is concerned.

image