CTI Flow for agent.onRefresh event is not executed in Amazon Connect Salesforce CTI Adapter v5.19.
Agent.onRefresh events do not seem to be binding.
Is there any way to deal with this?
CTI Flow Information
CTI Script Name: Any Value (e.g.: Amazon Connect Agent onRefresh)
CTI Flow for
agent.onRefresh
event is not executed in Amazon Connect Salesforce CTI Adapter v5.19. Agent.onRefresh events do not seem to be binding. Is there any way to deal with this?CTI Flow Information
Amazon Connect Agent onRefresh
)Example CTI Flow