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amazon-connect / amazon-connect-salesforce-cti

Documentation for Amazon Connect CTI Adapter for Salesforce.
https://amazon-connect.github.io/amazon-connect-salesforce-cti/
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Live chat in AC Contact Channel Analytics #167

Open ilove2git opened 1 year ago

ilove2git commented 1 year ago

Hi,

I couldn't see contact record with live chat in AC Contact Channel Analytics where voice call records are there. But the live chat connection can be found in AC Contact Channel. Is there any problem here or does current CTI in salesforce support to demonstrate live chat record in AC Contact Channel Analytics just like voice call? Thanks

ledgerama commented 1 year ago

I'd like to know this as well.

Urwan10 commented 1 year ago

I'd like to know this as well