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amazon-connect / amazon-connect-salesforce-cti

Documentation for Amazon Connect CTI Adapter for Salesforce.
https://amazon-connect.github.io/amazon-connect-salesforce-cti/
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AC Contact Trace record missing the ContactChannel field #182

Open datvongsf opened 9 months ago

datvongsf commented 9 months ago

We have Amazon Connect Salesforce working in our Org.

We are receiving AC Contact Trace records, but the records are missing the "ContactChannel" field.

How is this field being populated? I do not see any reference to it anywhere.

We wanted to get the phone number in amazonconnect__AC_ContactChannelsc.amazonconnectCustomerNumber__c