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amazon-connect / amazon-connect-salesforce-lambda

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Error in Retrieving audio in SFDC #22

Closed hlotfy85 closed 2 years ago

hlotfy85 commented 3 years ago

I've followed the guide to enable audio recordings in SFDC. Transcripts are coming in fine, however when i try to listen to the recording i get this error in the console within SFDC:

RECORDING_URL:CHANGED {"errorMessage": "Could not deserialize key data.", "errorType": "ValueError", "stackTrace": [" File \"/var/task/sfGenerateAudioRecordingStreamingURL.py\", line 69, in lambda_handler\n url, date_less_than=expire_date)\n", " File \"/opt/python/lib/python3.7/site-packages/botocore/signers.py\", line 341, in generate_presigned_url\n signature = self.rsa_signer(policy)\n", " File \"/var/task/sfGenerateAudioRecordingStreamingURL.py\", line 78, in rsa_signer_with_key\n backend=default_backend()\n", " File \"/opt/python/lib/python3.7/site-packages/cryptography/hazmat/primitives/serialization/base.py\", line 16, in load_pem_private_key\n return backend.load_pem_private_key(data, password)\n", " File \"/opt/python/lib/python3.7/site-packages/cryptography/hazmat/backends/openssl/backend.py\", line 1186, in load_pem_private_key\n password,\n", " File \"/opt/python/lib/python3.7/site-packages/cryptography/hazmat/backends/openssl/backend.py\", line 1411, in _load_key\n self._handle_key_loading_error()\n", " File \"/opt/python/lib/python3.7/site-packages/cryptography/hazmat/backends/openssl/backend.py\", line 1465, in _handle_key_loading_error\n raise ValueError(\"Could not deserialize key data.\")\n"]} string

yiming-amzn commented 2 years ago

Hey we have changed the implementation to stream the audio. After v5.15, the call recording is retrieved by calling a connect api directly, instead of using CloudFront. Please try upgrade the CTI Adapter version and let us know if you have any issue with the new implementation.