Including changes that allow agent statuses to be used for reporting on Salesforce.
Agent statuses have been directly added to the script. Final solution should store agent statuses on environment variables for easy updates without changing the code. However, due to permissions, the agent status have to be hard coded in to get them functioning.
By submitting this pull request, I confirm that you can use, modify, copy, and redistribute this contribution, under the terms of your choice.
Including changes that allow agent statuses to be used for reporting on Salesforce.
Agent statuses have been directly added to the script. Final solution should store agent statuses on environment variables for easy updates without changing the code. However, due to permissions, the agent status have to be hard coded in to get them functioning.
By submitting this pull request, I confirm that you can use, modify, copy, and redistribute this contribution, under the terms of your choice.