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amazon-connect / amazon-connect-salesforce-scv

This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
Apache License 2.0
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Salesforce Agent test creates case but Queue test does not. #125

Closed chrisansotti closed 2 years ago

chrisansotti commented 2 years ago

I've tried multiple queues as test queues but none of them are creating a case. I've triple checked the ARN and I installed the entire package in a sandbox just last week and it worked perfectly.

The Agent test works and is creating a case, not sure why Queue does not.

dougjaso commented 2 years ago

Does the queue you are using have a description?

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On Aug 14, 2022, at 10:52 AM, chrisansotti @.***> wrote:



I've tried multiple queues as test queues but none of them are creating a case. I've triple checked the ARN and I installed the entire package in a sandbox just last week and it worked perfectly.

The Agent test works and is creating a case, not sure why Queue does not.

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chrisansotti commented 2 years ago

I just found that in the Discussion right before I saw this and added a description. Worked! Thank you!