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amazon-connect / amazon-connect-salesforce-scv

This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
Apache License 2.0
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Voicemail Setup rolling back #144

Closed Cusack84 closed 1 year ago

Cusack84 commented 1 year ago

I'm admittedly very new to doing something like this. But I need to get voicemail funcationality working. Looking to have amazon connect calls that end up in voicemail create an object that goes into a queue. This looked like the right place to implement this solution but the stack creation does a rollback on me.

The following resource(s) failed to create: [CopyLambdaArtifactsStack, SolutionHelperFunction]. Rollback requested by user.

Resource creation cancelled

Resource handler returned message: "The runtime parameter of nodejs10.x is no longer supported for creating or updating AWS Lambda functions. We recommend you use the new runtime (nodejs16.x) while creating or updating functions. (Service: Lambda, Status Code: 400, Request ID: ffd0dec1-e3d6-4c8d-bd03-1d01f2a20d53)" (RequestToken: 8098a0df-96f7-ef2a-a93f-420bea9c5275, HandlerErrorCode: InvalidRequest)

Is this something I'm doing wrong or something maybe someone can point me in the right direction? I'd appreciate it

dougjaso commented 1 year ago

Before you go down this route, are you trying to setup voicemail for Service Cloud Voice or just standalone Amazon Connect?

Also, please provide a link to the template you are deploying and the instructions that you are using.

Cusack84 commented 1 year ago

Voicemail for Service Cloud Voice.

dougjaso commented 1 year ago

SO 2 things:

  1. can you provide a link to the template/instructions that you are using?
  2. Have you considered using the newly released voicemail option for Service Cloud Voice that Salesforce has embedded into the offering?
dougjaso commented 1 year ago

no further communication