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amazon-connect / amazon-connect-salesforce-scv

This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
Apache License 2.0
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CTRLogger Template Deployment Error #145

Open brandon-hall1 opened 2 years ago

brandon-hall1 commented 2 years ago

On line 87 of awsscv-ctr-logger.yaml, the role "awsscv_common_role" is referred to however the common role was created with the Connect Instance alias appended to the end using the format "awsscv_common_role_ConnectInstanceAlias".

This caused the entire stack to fail unless the role name was manually changed within the template.

brandon-hall1 commented 2 years ago

Also, the S3 access policy created didn't seem to provide appropriate access to the ctr-logger bucket. Adding another resource with /* appended to the end of the bucket ARN seems to have fixed this.

S3 Access Error: [ERROR] ClientError: An error occurred (AccessDenied) when calling the PutObject operation: Access Denied Traceback (most recent call last): File "/var/task/awsscv_ctr_logger.py", line 22, in lambda_handler log_to_s3(payload) File "/var/task/awsscv_ctr_logger.py", line 30, in log_to_s3 s3_client.put_object(Body=json.dumps(record, skipkeys = True, indent = 2), Bucket=s3_bucket, Key=contactId + '.json') File "/var/runtime/botocore/client.py", line 391, in _api_call return self._make_api_call(operation_name, kwargs) File "/var/runtime/botocore/client.py", line 719, in _make_api_call raise error_class(parsed_response, operation_name)