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amazon-connect / amazon-connect-salesforce-scv

This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
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Voicemail Express V2 #149

Closed vsponnas closed 1 year ago

vsponnas commented 1 year ago

Hello,

I'm running into an issue which I'm not sure how to resolve it. Looking for help here, please suggest the solution

Issue: Runtime.ImportModuleError: Unable to import module 'vmx_packager': No module named 'phonenumbers'

Thanks! Veera

dougjaso commented 1 year ago

First, is there a specific reason you are deploying this instead of the standard, included voicemail option that comes with SCV now?

Second, have you completed the SFConfig setup and do you see the python layer attached to your Lambda function?

Jason Douglas Principal Solutions Architect Amazon Connect

628.336.1973 – mobile 415.262.9741 – office

[signature_2001959500]http://www.aws.amazon.com/

Thoughts on our interaction? Provide feedback herehttps://feedback.aws.amazon.com/?ea=dougjaso&fn=Jason&ln=Douglas.

From: Veera @.> Reply-To: amazon-connect/amazon-connect-salesforce-scv @.> Date: Friday, December 23, 2022 at 3:44 PM To: amazon-connect/amazon-connect-salesforce-scv @.> Cc: Subscribed @.> Subject: [amazon-connect/amazon-connect-salesforce-scv] Voicemail Express V2 (Issue #149)

Hello,

I'm running into an issue which I'm not sure how to resolve it. Looking for help here, please suggest the solution

Issue: Runtime.ImportModuleError: Unable to import module 'vmx_packager': No module named 'phonenumbers'

Thanks! Veera

— Reply to this email directly, view it on GitHubhttps://github.com/amazon-connect/amazon-connect-salesforce-scv/issues/149, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AJRHYXU2WVTVR3KEVMYHMUDWOY2KHANCNFSM6AAAAAATIEHQTI. You are receiving this because you are subscribed to this thread.Message ID: @.***>

vsponnas commented 1 year ago

Firstly thank you for taking your time to respond to this issue.

Yes, We've completed the SFConfig setup, and I do see the python layer attached to the Lambda function.

Currently we've implemented the functionality using Voice mail Express.

Looking forward for your guidnace in the right direction here.

Merry Christmas and Happy New Year !!

Thanks! Veera

On Fri, Dec 23, 2022, 6:31 PM Jason Douglas @.***> wrote:

First, is there a specific reason you are deploying this instead of the standard, included voicemail option that comes with SCV now?

Second, have you completed the SFConfig setup and do you see the python layer attached to your Lambda function?

Jason Douglas Principal Solutions Architect Amazon Connect

628.336.1973 – mobile 415.262.9741 – office

[signature_2001959500]http://www.aws.amazon.com/

Thoughts on our interaction? Provide feedback here< https://feedback.aws.amazon.com/?ea=dougjaso&fn=Jason&ln=Douglas>.

From: Veera @.> Reply-To: amazon-connect/amazon-connect-salesforce-scv @.> Date: Friday, December 23, 2022 at 3:44 PM To: amazon-connect/amazon-connect-salesforce-scv @.> Cc: Subscribed @.> Subject: [amazon-connect/amazon-connect-salesforce-scv] Voicemail Express V2 (Issue #149)

Hello,

I'm running into an issue which I'm not sure how to resolve it. Looking for help here, please suggest the solution

Issue: Runtime.ImportModuleError: Unable to import module 'vmx_packager': No module named 'phonenumbers'

Thanks! Veera

— Reply to this email directly, view it on GitHub< https://github.com/amazon-connect/amazon-connect-salesforce-scv/issues/149>, or unsubscribe< https://github.com/notifications/unsubscribe-auth/AJRHYXU2WVTVR3KEVMYHMUDWOY2KHANCNFSM6AAAAAATIEHQTI>.

You are receiving this because you are subscribed to this thread.Message ID: @.***>

— Reply to this email directly, view it on GitHub https://github.com/amazon-connect/amazon-connect-salesforce-scv/issues/149#issuecomment-1364421930, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKKZQTFIR3OKXOHDZU4E3GLWOY74LANCNFSM6AAAAAATIEHQTI . You are receiving this because you authored the thread.Message ID: @.*** .com>

dougjaso commented 1 year ago

Do you have availability this week to troubleshoot? If so, which time zone are you in? I've just completed a clean install on a new org, so the templates are still valid. Please let me know.

vsponnas commented 1 year ago

Hello Jason -

I hope you had a good Christmas!

Yes, I'm available to connect this week, I'm in the CST time zone. Please let me know what times work best for you.

Thank you, and have a great day!!

Thanks! Veera

On Tue, Dec 27, 2022 at 2:33 PM Jason Douglas @.***> wrote:

Do you have availability this week to troubleshoot? If so, which time zone are you in? I've just completed a clean install on a new org, so the templates are still valid. Please let me know.

— Reply to this email directly, view it on GitHub https://github.com/amazon-connect/amazon-connect-salesforce-scv/issues/149#issuecomment-1366161699, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKKZQTCLP4GVU5XERJNHUC3WPNHDBANCNFSM6AAAAAATIEHQTI . You are receiving this because you authored the thread.Message ID: @.*** .com>

dougjaso commented 1 year ago

Please contact me at dougjaso@amazon.com. I can do 3PM ET today, tomorrow, or Friday.

vsponnas commented 1 year ago

Jason -

Thank you so much, let's connect tomorrow at 3 PM EST.

Thank you, and have a great day!!

Thanks! Veera

On Wed, Dec 28, 2022 at 11:18 AM Jason Douglas @.***> wrote:

Please contact me at @.*** I can do 3PM ET today, tomorrow, or Friday.

— Reply to this email directly, view it on GitHub https://github.com/amazon-connect/amazon-connect-salesforce-scv/issues/149#issuecomment-1366805543, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKKZQTDKDWDWCDFXVKUKRGLWPRZAFANCNFSM6AAAAAATIEHQTI . You are receiving this because you authored the thread.Message ID: @.*** .com>

dougjaso commented 1 year ago

Issue resolved during troubleshooting session.