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amazon-connect / amazon-connect-salesforce-scv

This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
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SFHolidayCalendar - Template not working #158

Open ragheb opened 1 year ago

ragheb commented 1 year ago

Hello,

The installation of cloudformation sfhc.yaml does not work anymore. the error message during installation : CloudFormation did not receive a response from your Custom Resource. Please check your logs for requestId [5b7656b9-3464-466e-946f-f54ac5e0b90d]. If you are using the Python cfn-response module, you may need to update your Lambda function code so that CloudFormation can attach the updated version.

when I debug the lambda SFCalendarAssociation, I get the error message below. { "errorMessage": "Unable to import module 'associate_lambda': cannot import name 'DEFAULTCIPHERS' from 'urllib3.util.ssl' (/tmp/urllib3/util/ssl_.py)", "errorType": "Runtime.ImportModuleError", "requestId": "2154c3f4-03ce-4345-9ff0-154e4ae938db", "stackTrace": [] }

Sincerely, Ragheb GMIRA

WalidANS commented 1 year ago

Hello,

I have the same issue. The name of the lambda is the following : SFCalendarAssociation

Here are the error that I have :

WARNING: pip is being invoked by an old script wrapper. This will fail in a future version of pip.

ERROR: pip's dependency resolver does not currently take into account all the packages that are installed. This behaviour is the source of the following dependency conflicts

[ERROR] Runtime.ImportModuleError: Unable to import module 'associate_lambda': cannot import name 'DEFAULTCIPHERS' from 'urllib3.util.ssl' (/tmp/urllib3/util/ssl_.py) Traceback (most recent call last)

Kind regards, Walid

inesakt commented 1 year ago

Hello,

I'm experiencing the same issue with the installation of cloudformation sfhc.yaml.

ragheb commented 1 year ago

Hello @dougjaso

Kindly note that I found a similar issue on Github that was resolved by downgrading the urllib3 dependency version.

References: [1] - https://github.com/psf/requests/blob/main/HISTORY.md#2300-2023-05-03 [2] - https://github.com/psf/requests/issues/6443

dougjaso commented 1 year ago

For those implementing this against Service Cloud Voice, there is a new version in the works that re-uses the rest api integration from Salesforce, and is a bit cleaner. I have not updated this deployment package yet, but instructions on how to deploy the new version manually can be found here. I will be replacing this version with the content from that workshop as a CloudFormation template next week.