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amazon-connect / amazon-connect-salesforce-scv

This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
Apache License 2.0
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Error with transcription - "The requested job name already exists. Use a different job name." #164

Closed sonymammen-vf closed 1 year ago

sonymammen-vf commented 1 year ago

We are repeatedly getting this error with the transcription part of the package. The Voicemail generation is failing as the transcription itself is failing. Below is the error which we are getting in the Transcription log. (Cloudwatch log attached below)

{
    "__type": "ConflictException",
    "Message": "The requested job name already exists. Use a different job name."
}

I can see the Voicemail recording within the S3 bucket. I had a look at Amazon Transcribe and I don't see any jobs under the status Completed/Failed/InProgress/Queued

Is it a known issue ? Please advise if I should look at any config or any additional details to be provided. Thanks much.

sonymammen-vf commented 1 year ago

The issue was happening due to a conflict with the Standard SCV VM transcribe service. Fixed it by disabling Kinesis trigger on the standard VM transcribe lambda.