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amazon-connect / amazon-connect-salesforce-scv

This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
Apache License 2.0
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Fall of the function such AWSSCV_vmx_kvs_to_s3 depending on the queue of the queue to be set #88

Closed gusersv closed 2 years ago

gusersv commented 2 years ago

Hello,

We have implemented the AWSSCV-VoicemailExpress solution to create a voicemail in Salesforce Voice.

In general it is working fine [1], however we noticed that for certain queues set on the Amazon Connect flow it fails [2]. We have faithfully followed the steps of the provided guide and we do not understand the reason for the punctual failure.

Thanks.

[1] CorrectWork.txt [2] Error log.txt

dougjaso commented 2 years ago

Does the queue that fails ALWAYS fail? Are there other queues that ALWAYS fail?

gusersv commented 2 years ago

Yes, the queue seen in the log has failed every time. As well as two others.

dougjaso commented 2 years ago

This is a resuklt