search

amazon-connect / amazon-connect-streams

Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems.
https://docs.aws.amazon.com/connect/latest/userguide/
Apache License 2.0
388 stars 311 forks source link

Amazon lex Slots break #279

Closed tayyabgilani closed 4 years ago

tayyabgilani commented 4 years ago

hi i have 2 slots type in lex one is Membership Number and 2nd is Pin. i wanted to know in contact flow can we check Membership number from database before moving to second slot which is pin. mean if we enter wrong membership number it check first if it is wrong ask me again to say membership number (means check each slots 1 by 1 from db). hope so you understand my question. Thanks

tayyabgilani commented 4 years ago

@marcogrcr

marcogrcr commented 4 years ago

Hello @tayyabgilani. Unfortunately I am not a member of the Amazon Connect team that maintains this library. I have not personally used Lex integration in Amazon Connect, so I can't provide you with guidance on that matter.

magdnede commented 4 years ago

@tayyabgliani, you can check the membership number against a database by using a validation Lambda in Lex. https://docs.aws.amazon.com/lex/latest/dg/ex-book-trip-create-integrate.html

martin-greenberg commented 4 years ago

We're going to close this issue because this is not a question related to this library, but please feel free to submit a support request to AWS Support for guidance on how to set up your contact flows.

https://console.aws.amazon.com/support/