Closed amicming closed 3 years ago
Hi @amicming, sorry for the delayed response. Have you figured out how to resolve the issue you mentioned above? Did you set region
parameter to initCCP() properly? If the issue still persists, could you share the screen shot / error messages in the developer console (of the tab or the shared worker)?
Closing the ticket for now as there's no response for a month. Please reopen the ticket when you are still having the issue.
Hello,
We are currently in the process of adding chatJS in our custom CCP (Angular app). When I'm accepting the incoming chat request, the whole app freezes with no Error message.
Here are the steps I'm doing to initiate a Chat request.
Added amazon-connect-chat.js after connect-streams.js in HTML file
after initCCP, I'm checking if
a. contact.getType() is CHAT or VOICE
VOICE part working good
If CHAT, I'm trying to open a window that has an "Accept" button. If someone clicks on the "Accept" button, it goes to contact.onAccepted.
If I make VOICE, all the flow is working as expected. If I make a Chat request, I can see the "Accept" dialog, but I cannot click on the Accept button the whole app freezes.
Here, I'm trying to make Custom CCP Chat UI for Agent. I'm using Angular 8+, NodeJS.
Any Idea / Direction on Chat? Are there any steps I missed?