Agent Hierarchy / Tags in Streams API

[tbdx]

Incomplete agent configuration data still being returned since hierarchy and tags have been introduced to the platform.

connect.version 2.4.2

connect.core.getAgentDataProvider().getAgentData()

{
    "snapshot": { ... },
    "configuration": {
        "name": "...",
        "username": "...",
        "softphoneEnabled": true,
        "softphoneAutoAccept": false,
        "extension": "...",
        "routingProfile": {
            "name": "Dev",
            "routingProfileARN": "...",
            "defaultOutboundQueue": {
                "queueARN": "...",
                "name": "Dev",
                "queueId": "..."
            },
            "channelConcurrencyMap": {
                "VOICE": 1
            },
            "queues": [
                {
                    "queueARN": "...",
                    "name": "Dev",
                    "queueId": "..."
                },
                {
                    "queueARN": "...",
                    "name": "Callback",
                    "queueId": "..."
                },
                {
                    "queueARN": "...",
                    "name": null,
                    "queueId": "..."
                }
            ],
            "routingProfileId": "..."
        },
        "agentPreferences": {
            "LANGUAGE": "en_US"
        },
        "agentStates": [
            {
                "agentStateARN": "...",
                "type": "routable",
                "name": "Available",
                "startTimestamp": null
            },
            {
                "agentStateARN": "...",
                "type": "offline",
                "name": "Offline",
                "startTimestamp": null
            }
        ],
        "dialableCountries": [ ... ],
        "permissions": [
            "outboundCall"
        ]
    }
}

[github-actions[bot]]

This issue is stale because it has been open for 90 days with no activity. Remove stale label or comment to keep this active.

[tbdx]

bump...

[github-actions[bot]]

This issue is stale because it has been open for 90 days with no activity. Remove stale label or comment to keep this active.

[tbdx]

bump...

[alexgurr]

We are also finding ourselves in need of reading/writing tags (configuration) using streams.

[maddoxd]

Any update on this one? having access to tags from Streams would be very useful for us too

[alexgurr]

Bump.

[kevgrav93]

This bug was first opened in December 2022, is there an update? Any timelines as to when ACS could provide the missing agent configuration data?

We require this data as well, especially the hierarchy group data including the ARN and/or ID of the hierarchy group for all five levels.

[github-actions[bot]]

This issue is stale because it has been open for 90 days with no activity. Remove stale label or comment to keep this active.

[toby-at-kioz]

bump...

[squifpa]

Would be very useful, ... bump ...

[SaqibOctave]

Any update on this will be very helpful i have to use agent heirarchyGroupId,