How we can identify wheather an agent Login or a Supervisor

amazon-connect / amazon-connect-streams

Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems.

https://docs.aws.amazon.com/connect/latest/userguide/

Apache License 2.0

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How we can identify wheather an agent Login or a Supervisor #894

Closed SaqibOctave closed 4 months ago

SaqibOctave commented 4 months ago

Hi Developers, I have a query that how we can identify wheather an agent login or a supervisor using amazon connect streams. I made a POC using AWS SDK where i use two API "DescribeUserCommand" and "DescribeSecurityProfileCommand". But i want to check from amazon connect streams. If its possible through amazon connect streams please let me know.

andywang219 commented 4 months ago

From Streams, we cannot see who the security profiles of the logged in user unfortunately. We can only access the user's routing profile, arn, name, etc.

bretticus-mc commented 4 months ago

Please open a feature request for this issue if you would like to have it implemented.