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amazon-connect / amazon-connect-streams

Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems.
https://docs.aws.amazon.com/connect/latest/userguide/
Apache License 2.0
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Issues with Multiple Tabs / Multiple Computers logged in with same account #939

Open Sa-So opened 6 days ago

Sa-So commented 6 days ago

On opening our ccpUrl (.my.connect.aws/connect/ccp-v2) on multiple tabs, all the states are synced like hold, mute but we observe that even if we pick the call on Tab 2 , the mic that is used is of the tab which was opened the first, (if we close tab 1 in between a call then the call is lost - we can't hear the other person and they can't hear us)

We also observed that if that ccpUrl page is opened on different computers, but with the same account, again the states are synced! but even if we pick the call from Computer 2, the microphone used is of Computer 1 because the page was loaded first in computer 1.

Sa-So commented 6 days ago

Extras (If you can help): we currently have a requirement : we have embedded ccp inside of our own react app and want to open the call in a new browser tab whenever the user picks up the call from our ui. How can we do this if it's possible.