Missing VMX Packager Lambda logs after contact center upgrade

amazon-connect / voicemail-express-amazon-connect

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Missing VMX Packager Lambda logs after contact center upgrade #17

Open enilvia opened 1 week ago

enilvia commented 1 week ago

I have updated my contact center to the latest version. Something seems to be broken. Some cases are being created others are not. All Voice recordings are in the S3 bucket in some instance there are no Lambda logs or case in Salesforce. However the call log exist. VMXPackager Lambda is only being triggered intermittently

dougjaso commented 1 week ago

VMX3 does not send cases to Salesforce. It is specific to Amazon Connect Tasks as the delivery mechanism. All Salesforce integrations were removed. If you need Salesforce delivery modes, you will either need to customize or move back to VMX 2.