Unable to add different customer sharing home phone number

[ampan98]

Customers seem to be uniquely identified by their phone numbers, but this is not viable for people who live together and share their home phone number. Additionally, this is not mentioned anywhere in the UG.

[nus-pe-bot]

Team's Response

During our implementation, we intended for phone number to act as the unique identifier (ID) for customers. The main intention is for our target user (business owner) to easily contact the customers via phone number. Even though two customers may use the same home phone number, we intend for all orders to come from the same entity (household, company, etc.) We mentioned the need for unique phone numbers in CHIM error messages, however, we did not mention it clearly in the documentation which caused confusion.

Items for the Tester to Verify

:question: Issue type

Team chose [type.DocumentationBug] Originally [type.FunctionalityBug]

• [ ] I disagree

Reason for disagreement: [replace this with your explanation]

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:question: Issue severity

Team chose [severity.Low] Originally [severity.Medium]

• [x] I disagree

Reason for disagreement: As this is a small scale food selling business, it is quite likely that many customers would share houses, as

• knowledge about the business would be passed by word of mouth, and would first be introduced to family members
• customers could be buying on behalf of their family members

Hence, this is not a very rare situation, and the severity should be higher than Low.

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